FAQ

Q. How long will it take to receive my package?

A. All orders placed before 12 P.M. are shipped on the day in which they were placed, otherwise, they will be shipped on the day after they were placed. For domestic shipments, standard three day shipping takes three business days, express shipping takes 1-2 business days, and overnight shipping arrives next day. International shipments are shipped via the same standard, however, customs may delay the arrival time. 

Q. How do a make a return or exchange?

A. Please visit our returns and exchanges page!

Q. What does it mean to place a pre-order?

A. Pre-orders are orders for items that are not currently in stock but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. Expected shipment dates are located in the description of each product on pre-order. We will send you an email at the time of shipment as well.

Q. What happens if I'm placing an order for an in-stock item as well as a pre-order item at the same time?

A. Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out. You will only be charged once for shipping (if applicable).

 Questions or comments? Please email info@taylor-ashley.com!